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Server Support

Outsourcing your infrastructure support provides a cost-effective way of ensuring that everything is running efficiently.

WHY DOTSQUARES FOR
YOUR SERVER SUPPORT?

Our team offers expert support in areas from network planning, server configuration, support and maintenance for small and large business networks.

We have accumulated a vast amount of knowledge of infrastructure components, hardware and applications and can work alongside you as a Partner to keep your systems healthy. We have 24/7 support lines and very good response times no matter the time of day.

NETWORK TROUBLESHOOTING SERVICES

We have extensive experience in supporting and troubleshooting Networking, Server and Storage solutions.

Our team of highly trained system engineers understand the core building blocks required to deliver business-critical services. We can undertake all troubleshooting and support in-house, and deliver end-to-end support. Network problems can also be resolved remotely via phone, email or web sessions.

Server Rack
EMERGENCY SUPPORT

Unexpected IT problems can have a shocking effect on your business.

We provide emergency support services to help get your systems operational again as quickly as possible and with the minimum disruption to your business.

Some of the common emergency support issues that we are used to dealing with and helping to negate include: Network and server failure, security breaches, natural disasters.

BACKUP AND RESTORE

Data is one of the most critical parts to the running of your business

The backup of data is useless if it cannot be restored, the ability to quickly recover and restore lost files and data is imperative. We can help you to optimize your backup environment and improve efficiency, recovery and archiving solutions so they are designed to meet your requirements, minimize downtime and improve flexibility, manageability and scalability.

PCI COMPLIANCE

This is an essential requirement for any business that stores, transmits or processes payment card transactions.

We help clients to achieve PCI DSS Certification from various PCI certification authorities like Verisign, McAfee, Trustwave and SecurityMetrics.

We provide the following services for PCI DSS Certification: PCI Pre-Compliance and Gap Analysis, Network Vulnerability Scans, Penetration Testing, Onsite Assessments and Consultancy Services.

Having all of your digital requirements managed within one company means that we can provide a seamless and stress-free service, all while taking the pain away from having to deal with numerous third-party suppliers

Our tech support includes...

  • Ad-hoc Development
  • Server Management
  • Emergency Support
  • Network Troubleshooting
  • Remote Installation

We started working with Dotsquares when we were looking at adding a new functionality, and fix a list of backlog issues. Dotsquares provided development services and additional support for fixing Salesforce issues and working towards stabilisation of our system. We value their great quality of work and communication throughout the project.

James Longo, Owner
Highwise Press / Stanford University